Order Issues & Replacements

If there’s an issue with your order, don’t worry. Contact us via WhatsApp or email with your Order ID and a detailed explanation of the issue. Our team will review it and help you with the next steps.

Damaged, Defective or Wrong Product

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

To verify the issue, we require a clear, continuous and uncut video of the package being opened, showing the shipping package, product and the issue clearly.

Once the issue is reviewed and approved by our team, we’ll send you a fresh replacement at no additional cost.

Claims may not be accepted if a clear, continuous unboxing video is not provided.

Missing Items

If an item is missing from your order, contact us via WhatsApp or email with your Order ID and details of the missing item.

Our team will verify the order and shipment details and provide an appropriate resolution if the claim is confirmed.

Undelivered Orders

If your order has not been delivered within the expected delivery period, contact us with your Order ID.

We’ll check the shipment with our delivery partner and work from our side to resolve the issue and make every reasonable effort to get your order delivered to your doorstep.

Order Cancellation

If you wish to cancel your order, please contact us via WhatsApp or email within 12 hours of placing your order, along with your Order ID.

Cancellation requests received after 12 hours may not be accepted if the order has already been processed or shipped.

How to Contact Us

For any of the issues above, please contact us through:

WhatsApp: +918155046811
Email: support@tryunbound.store

Please include your Order ID and a clear explanation of the issue so we can assist you faster.