FAQ's

We offer one free size change within 15 days of receiving your order. If the size isn’t right, simply contact us and we’ll help you get the correct size.

We don’t offer refunds or returns for reasons other than sizing. The free size change is limited to one per order.

You can raise the request for exchange in the following ways:

1. Click the 'Exchange status' and provide your order details, and contact information such as - your registered email ID or phone number.
2. Contact our customer support team, by dropping us an email at support@tryunbound.store or WhatsApp us at +91 8155046811. Kindly note that for outerwear orders, you must contact us within 15 days.

Please share an image of the product you wish to exchange and the invoice for our reference. Kindly note that the products must be in their original packaging with all seals, labels and barcodes intact for the request to be approved.

Once approved, We will pick up the products. We will initiate a size exchange as soon as the products reach our warehouse and our quality assurance team approves the returned product.

Your order must fit certain criteria to be eligible for return. The product can only be returned in its original packaging, including price tags, labels, freebies and other accessories or if the original packaging is not damaged. Defective products that are not covered under the seller/manufacturer’s warranty cannot be returned. If the product is used or altered, it cannot be returned. Please note the exchange request should be initiated within 15 days of order delivery.

You can raise an exchange request by visiting our website and following the steps mentioned above, or reach out to us by email, WhatsApp us at: +918155046811 within the next 15 days.

As Mentioned in our Risk-free Size Exchange policy, you can order your first innerwear on the Unbound website with zero stress. Also, we offer an easy size exchange policy for all outerwear, no questions asked. Feel free to get in touch with our customer service team. You can also check out our policy page for further clarity.

We will cover the cost of the exchange pickup-drop courier charges. However, if your pin code is non-serviceable for return pickup, we may ask you to ship the product back to us. In this case, you will be refunded up to Rs.70 for the courier charges.

Once we receive the products, our quality control team will examine them for all defects or variations, based on your claim. Once we receive confirmation that your returned products fulfil all the conditions mentioned above, we will initiate your exchange or return request. We will send you an email and SMS to let you know if your return has been accepted or rejected. The refund amount will be credited back to you to the source of payment within 15 business days.

Please check out here - Track My Order.